SmallBizGenius Analysis
Skechers receives mixed reviews, with many customers reporting issues with product quality and customer service. While some customers praise the comfort and style of Skechers shoes, a significant number express dissatisfaction with durability and the handling of returns and refunds.
Category Breakdown
Scores based on analysis of 272 recent reviews
Product Quality
3.0/10Many reviewers report issues with the quality and durability of Skechers shoes. Common complaints include soles falling apart, inner linings wearing out quickly, and shoes not lasting long with regular use. For example, one reviewer stated, "In less then 2 months my shoes were falling apart."
48 reviews mention thisCustomer Service
4.0/10A significant number of reviewers express dissatisfaction with Skechers' customer service. Issues include difficulty with returns, unhelpful representatives, and problems resolving order issues. One reviewer stated, "There is NO customer service!"
25 reviews mention thisComfort
8.5/10Many customers praise the comfort of Skechers shoes, particularly the memory foam and slip-in designs. Reviewers often describe them as feeling like "walking on clouds." One reviewer said, "honestly skechers are super comfy, like walking on clouds fr."
20 reviews mention thisOnline Ordering & Shipping
4.5/10Several reviewers report problems with Skechers' online ordering and shipping process. Issues include delayed deliveries, incorrect items being shipped, and difficulties with discount codes. One reviewer mentioned, "They shipped shoes to the wrong state. Instead of fixing the order, they just had them sent back."
15 reviews mention thisReturns & Refunds
3.5/10Many reviewers express frustration with Skechers' return and refund process. Common issues include being denied returns due to alleged wear and tear, even when the shoes were barely used, and difficulties receiving refunds. One reviewer stated, "Sketchers has shady return practices!!"
12 reviews mention thisIn-Store Experience
7.0/10Experiences in Skechers retail stores vary. Some reviewers praise helpful and knowledgeable staff, while others report rude or unhelpful employees. One reviewer highlighted a positive experience: "Louise Haycock in the Sketchers outlet in Gloucester has gone above and beyond to help me with an issue I have, her customer service is excellent."
10 reviews mention thisPros & Cons
What Customers Love
"honestly skechers are super comfy, like walking on clouds fr"
"Sketchers always has a fabulous range of shoes."
"Emma served me and she was very helpful and efficient, also very busy"
"Despite their work shoes being the most fantastic for the price"
"Not having laces to do up was a bonus as my laces usually come undone!"
Common Complaints
"Poor quality! The soles fall apart easily. The shoes are expensive, yet the quality feels cheap. The pair we bought from Skechers fell apart within a few months."
"To the point. In summing up Sketchers online customer service. Steer clear, avoid at all costs. There is NO customer service!"
"My husband ordered two pair of shoes for me from Skechers, I returned both pair and sketchers is claiming one pair is showing wear and tear."
"Ordered slip in’s , appears they’re sourced from Belgium . Between Skechers and UPS I may have been subject to fraud . They have not arrived ."
"The website does not update information easily. The discount codes rarely work."
Common Questions About Skechers
Answers derived from customer review patterns
Is Skechers legit and trustworthy?
Skechers is a well-known brand, but reviews suggest mixed experiences. While some customers have positive experiences with comfort and style, a significant number report issues with product quality and customer service. Many reviewers complain about shoes falling apart quickly and difficulties with returns. Therefore, while Skechers is a legitimate company, trustworthiness depends on individual expectations and risk tolerance.
Based on 45 reviewsDoes Skechers have good customer service?
Customer service experiences with Skechers appear to be inconsistent. Some reviewers praise helpful staff in physical stores, particularly highlighting specific employees who went above and beyond. However, a larger number of reviewers report negative experiences with online customer service, citing unhelpful representatives, difficulties resolving order issues, and problems with returns and refunds. This suggests that customer service quality varies significantly depending on the channel and location.
Based on 30 reviewsIs Skechers worth it for small business?
Whether Skechers is worth it for small businesses depends on the specific needs and priorities. If comfort and affordability are the primary concerns for employee footwear, Skechers might be a viable option. However, the prevalent complaints about poor product quality and difficult returns should be carefully considered. Small businesses seeking durable and reliable footwear with consistent customer support may want to explore alternative brands.
Based on 25 reviewsWhat is Skechers' return policy like?
Based on customer reviews, Skechers' return policy can be problematic. Many reviewers report difficulties with returns, often being denied due to alleged wear and tear, even when the shoes were barely used. Some customers have also experienced issues receiving refunds or being offered gift cards instead of full refunds. This suggests that Skechers' return policy may not be as customer-friendly as some other retailers.
Based on 15 reviewsAre Skechers shoes durable?
Durability is a major concern raised in Skechers reviews. A significant number of customers report that Skechers shoes fall apart quickly, with soles detaching, linings wearing out, and colors bleeding. Many reviewers state that their shoes lasted only a few months, or even weeks, with regular use. This suggests that Skechers shoes may not be the most durable option, especially for those seeking long-lasting footwear.
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